Charter Communications Sucks

[chode02]

Where to begin: I ordered charter internet services for my wife for christmas. They were scheduled for December 26 between 3 and 5 pm. The first guy showed up and said it was too cold to hook up my internet and had every excuse in the book. I immediately re-scheduled for Jan 1. Second installer same problem, its too cold to climb the poll. I finally convinced him if he would hook it at the poll i would do the rest. After 10 minutes of excuses he finally sighed and gave in. Yes i did the rest myself. Upon leaving he noted the cable was strung across my neighbors yard and mine. He said someone would show within 3-5 business days to bury the cable. No dice, it's still strung across both of our yards. Today Jan 20 i call charter because i receive a bill in the mail saying i owe $129.00. You guessed it, not even close. To have the internet installed i had to write the installer an $80.00 check which customer service said could be deducted from my bill. "Like i was supposed to know this." Im not done yet, and i was warned by everyone i knew who has charter "DONT DO IT." Well i should have listened. As i called customer service today to find out about my bill they informed me that i was to pay $29.99 a month instead of the $19.99 Package i signed up for. Go ahead and look on their home page. Charter basic internet $19.99 a month. She informed me the installer gave me the Charter media package. What does this consist of? It is a wireless router and to avoid this extra ten dollars a month i would need to surrender my box to a local charter office for a regular router. I am so mad at myself for even considering Charter, why didn't i listen to any one of the people who already have Charter. There is no complaint dapartment at Charter and you cannot understand anything the customer service rep is saying to you. So, after an hour on the phone asking her to repeat herself because she cannot talk english and i cannot talk arabic i realized the whole conversation could have been boiled down to about 5 minutes. Good thing they were not charging me for the call. I will be posting this comment anywhere and everywhere allowed. I want people to know what their experience will be like with Charter Communications.